ServiceDesk Engineer L2 - Remote

Overview

The ServiceDesk Engineer L2 position at Tabby involves troubleshooting and resolving technical issues, standardizing solutions, and collaborating with product and engineering teams to enhance customer experience.

In Short

• Handle and troubleshoot requests from tech support and internal teams.
• Standardize solutions and maintain instructions for engineers.
• Investigate product bugs and collaborate on resolutions.
• Analyze logs to identify root causes and performance issues.
• Automate routine tasks to improve efficiency.
• Participate in on-call duties for incident management.
• Work in a fully remote setup.
• Engage with a high-performing international team.
• Experience in a fast-scaling fintech environment.
• Opportunity for stock options in a pre-IPO company.

Requirements

• Strong troubleshooting and problem-solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools.
• Knowledge of automation tools.
• English B1 or higher proficiency.
• Understanding of software development principles.
• Experience writing simple SQL queries.
• Proactive and team-oriented mindset.
• Experience with Google Cloud and scripting languages is a plus.
• Hands-on incident management experience is desirable.

Benefits

• Full-time B2B contract.
• Fully remote setup, work from anywhere in Europe.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options in a fast-scaling company.
• Flexi benefits for wellness, travel, or learning.
• Work alongside a high-performing international engineering team.