ServiceDesk Engineer L2 - Remote

Overview

The ServiceDesk Engineer L2 role involves handling and troubleshooting requests from tech support and internal teams, ensuring efficient operations in a fast-growing fintech environment.

In Short

• Handle and troubleshoot tech support requests.
• Standardize solutions and maintain instructions for engineers.
• Investigate product bugs and customer-facing errors.
• Analyze logs to identify root causes and performance bottlenecks.
• Automate routine tasks to improve efficiency.
• Participate in on-call duties for incident management.
• Work with a high-performing international engineering team.
• Full-time B2B contract with remote work flexibility.
• Engage in continuous learning and development opportunities.
• Contribute to a fast-scaling, pre-IPO fintech company.

Requirements

• Strong troubleshooting and problem-solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools.
• Knowledge of automation tools for administrative tasks.
• English proficiency (B1 or higher).
• Understanding of software development principles.
• Experience writing simple SQL queries.
• Proactive team player with process management skills.
• Experience in fintech and startup environments is a plus.
• Familiarity with incident management processes.

Benefits

• Fully remote setup, work from anywhere in Europe.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options in a fast-scaling, pre-IPO company.
• Flexi benefits for wellness, travel, or learning.
• Work alongside a high-performing international team.