Remote Otter LogoRemoteOtter

ServiceDesk Engineer L1 - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The ServiceDesk Engineer L1 role involves handling support requests, identifying bugs, and improving internal tools within a rapidly growing FinTech company.

In Short

  • Handle requests from the support team and colleagues.
  • Identify and report bugs.
  • Standardize solutions and update documentation.
  • Analyze technical issues and create development tasks.
  • Contribute to internal tools and process improvements.
  • Automate routine tasks.

Requirements

  • Experience with Jira.
  • Strong soft skills and high level of autonomy.
  • Experience with monitoring and logging tools.
  • Knowledge of administrative automation tools.
  • English proficiency for technical documentation.
  • Understanding of software development principles.
  • Experience writing simple SQL queries.

Benefits

  • Full-time B2B contract.
  • Fully remote setup.
  • Up to 20% tax allowance.
  • 22 paid leave days annually.
  • Stock options in a fast-scaling company.
  • Flexi benefits for wellness, travel, or learning.
  • Work alongside a high-performing international team.
Tabby logo

Tabby

Tabby is a financial technology company dedicated to creating financial freedom for consumers by transforming their shopping, earning, and saving experiences. With over 5 million active users, Tabby empowers individuals to manage their spending effectively and maximize their financial potential. The company partners with more than 30,000 global brands and small businesses, including well-known names like H&M, Adidas, and IKEA, to provide flexible payment solutions both online and in-store. Operating in Saudi Arabia, UAE, Egypt, and Kuwait, Tabby is backed by prominent investors such as Sequoia Capital India and PayPal Ventures, and is committed to fostering an inclusive and high-performing workplace.

Share This Job!

Save This Job!

Similar Jobs:

N.A

Service Desk Engineer L1 - Remote

NTT America

37 weeks ago

Join NTT DATA as a Service Desk Engineer L1 to support clients and gain practical experience in a hybrid working environment.

Italy
Full-time
Customer Service
Sequoia Connect logo

Service Desk Engineer - Remote

Sequoia Connect

40 weeks ago

We are seeking a Service Desk Engineer to provide Level 1 technical support and troubleshoot IT issues.

Worldwide
Full-time
DevOps / Sysadmin

S.F

L2 Service Desk Engineer - Remote

Stitch Fix

28 weeks ago

Join Stitch Fix as an L2 Service Desk Engineer, providing advanced technical support and enhancing user experience.

USA
Full-time
DevOps / Sysadmin
$115,600 - $170,000 USD/year
Dijital Team Pty logo

L3 Service Desk Engineer - Remote

Dijital Team Pty

31 weeks ago

Join our team as an L3 Service Desk Engineer providing technical support and solutions.

LK
Full-time
DevOps / Sysadmin
Jobgether logo

Service Engineer - Remote

Jobgether

5 days ago

Join as a Service Engineer to optimize video conferencing technologies and enhance customer satisfaction.

USA
Full-time
DevOps / Sysadmin