Head of Product - Customer Service - Remote

Overview

The Head of Product for Customer Service will lead product initiatives in a dynamic fintech environment, focusing on customer-centric solutions while collaborating closely with various stakeholders.

In Short

• Lead product strategy and roadmap for customer service products.
• Mentor and inspire a team of product managers.
• Communicate product vision and strategy to stakeholders.
• Collaborate with engineering and design teams for product success.
• Manage product lifecycle from discovery to launch.
• Understand customer pain points and drive product innovation.
• Collaborate with offshore teams for seamless execution.
• Ensure compliance with fintech industry regulations.
• Drive key performance metrics for product initiatives.
• Possess deep understanding of business drivers for product strategy.

Requirements

• 8+ years of product management experience, with leadership experience.
• Experience in the fintech domain, especially in payment processing.
• Ability to lead high-performing product teams.
• Hands-on experience in product development and management.
• Strong technical understanding and communication skills.
• Adaptability in a fast-paced environment.
• Experience with offshore teams.
• Bachelor's degree in relevant field; MBA is a plus.

Benefits

• Join a fast-growing startup with recognition in the industry.
• Competitive pay and stock options.
• Unlimited PTO and health insurance options.
• 401K Plan with matching contributions.
• Casual dress code and team-based strategic planning.