Head of Customer Service - Remote

Overview

The Head of Customer Service will lead GearLaunch’s Customer Service team, ensuring world-class support for users and refining support operations for a fast-growing e-commerce platform.

In Short

• Oversee the entire Customer Service function.
• Develop and implement support processes for efficiency.
• Lead and mentor a team of customer service professionals.
• Set KPIs and drive operational excellence.
• Identify and implement solutions for service quality improvement.
• Collaborate with cross-functional teams for customer insights.
• Manage escalations and critical customer issues.
• Stay updated on e-commerce trends and best practices.

Requirements

• At least 1 year of experience in the e-commerce industry.
• At least 3 years in a managerial role in Customer Service.
• Experience in building and optimizing processes.
• High emotional intelligence and excellent interpersonal skills.
• Exceptional problem-solving abilities.
• Proficiency in customer service tools is a plus.
• Native or near-native English fluency.

Benefits

• Competitive annual salary based on experience.
• Opportunity to lead customer support at GearLaunch.
• Fast-paced, collaborative environment with a talented team.