Head of Customer Service - Remote

Overview

Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth. From the very beginning, our daily mission has been to revolutionize society's perception of mental health by breaking down the stigma surrounding it.

At the core of Unobravo's success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere. With more than 2 million therapy sessions, we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life's challenges.

Unobravo's journey is heating up as we are actively expanding across Europe. We're bringing our game-changing approach to diverse markets, gearing up to challenge and transform global perspectives on mental health. This expansion marks a thrilling chapter in reshaping the world's view of mental wellness.

To take our company to an international level, we are currently looking for a Head of Customer Service to help us develop systems that will support patients across the world in the most efficient manner.

If you’re ready to shape the future of mental healthcare and inspire meaningful change, we’d love to hear from you!

In Short

• Lead and scale customer service operations.
• Focus on improving efficiency and customer satisfaction.
• Implement processes and projects for operational efficiency.
• Manage and develop a high-performing customer service team.
• Leverage data for performance tracking and improvement.
• Introduce AI and automation in customer service.
• Work fully remote with occasional travel to Italy.
• Join a mission-driven team focused on mental healthcare.
• Collaborate with cross-functional teams.
• Foster a culture of accountability and customer focus.

Requirements

• Strong background in customer service leadership.
• Experience in international settings.
• Proven track record of process improvement.
• Strong people management skills.
• Ability to analyze data for strategic decisions.
• Passion for leveraging AI in customer service.
• Natural leadership and ownership.
• Strategic thinker and exceptional communicator.
• Experience in scaleups or high-growth companies.
• Proactive and results-oriented.

Benefits

• Fully remote work with occasional travel.
• Flexible work-life balance.
• Team-building activities and corporate events.
• Online yoga sessions for wellness.
• Discounts on psychotherapy sessions.
• Language training courses.
• Birthday off for celebration.
• New parenthood perks.
• Supportive work environment.
• Opportunity to make a difference in mental healthcare.