Program Manager, Customer Experience Operations - Remote

Overview

As a Program Manager in Customer Experience Operations at Coinbase, you will play a crucial role in developing strategies and collaborating with cross-functional teams to enhance customer support and operational efficiency.

In Short

• Develop program strategies aligned with organizational goals.
• Collaborate with various teams to prioritize impactful work.
• Influence product roadmaps and define program requirements.
• Manage cross-functional goals with a focus on execution.
• Identify program dependencies and foster collaboration.
• Proactively implement solutions for operational efficiency.
• Analyze data and customer feedback for improvements.
• Establish and maintain Standard Operating Procedures.
• Stay updated on industry trends and emerging technologies.
• Deliver proposals and presentations to stakeholders.

Requirements

• 7+ years of experience in Program Management or related fields.
• Strong project management skills and multitasking ability.
• Track record of scaling quality initiatives.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Flexible and adaptable to a fast-paced environment.

Benefits

• Competitive salary with bonuses and equity options.
• Comprehensive medical, dental, and vision benefits.
• Opportunity to work in a mission-driven company.
• Collaborative and innovative work culture.
• Professional development opportunities.