Complaints Program Manager - Remote

Overview

As a Complaints Program Manager at Coinbase, you will oversee high-priority regulatory compliance programs within the company’s complaints management function, ensuring alignment with global regulatory bodies.

In Short

• Lead regulatory compliance programs for complaints management.
• Develop strategic plans and manage resources for program execution.
• Collaborate with legal teams to implement regulatory requirements.
• Resolve internal and external audit findings effectively.
• Engage stakeholders and maintain communication on program status.
• Align operational processes with regulatory compliance standards.
• Prepare compliance reports for senior leadership.
• Monitor program success through dashboards and KPIs.
• Drive continuous improvement in compliance processes.
• Contribute to the company’s mission of increasing economic freedom.

Requirements

• Bachelor’s degree in Law, Business, Finance, or related field; Master’s preferred.
• 8-10 years of program management experience in regulatory compliance.
• Proven track record in leading multi-regional compliance programs.
• Experience in translating policies into operational processes.
• Strong program management and communication skills.
• Detail-oriented with strong analytical abilities.
• Knowledge of global regulatory frameworks, especially in crypto and finance.
• Professional certifications in regulatory compliance are a plus.
• Proficiency with tools like JIRA and Salesforce Service Cloud.
• Experience with external business partners is advantageous.

Benefits

• Competitive salary with target bonus and equity.
• Comprehensive medical, dental, and vision benefits.
• Opportunity to work in a fast-paced and innovative environment.
• Support for professional development and certifications.
• Commitment to diversity and equal opportunity in the workplace.
• Flexible working arrangements.
• Access to a network of high-caliber colleagues.
• Engagement in meaningful work that impacts the global financial system.
• Work culture that encourages feedback and personal growth.
• Remote work flexibility.