Program Manager - Customer Experience - Remote

Overview

Join Coinbase as a Program Manager in the Customer Experience team to enhance global customer support through innovative program strategies and cross-functional collaboration.

In Short

• Develop program strategies aligned with organizational goals.
• Collaborate with cross-functional teams to drive priority items.
• Influence product roadmaps and execute program requirements.
• Manage cross-functional goals with tactical execution.
• Identify program dependencies and foster collaboration.
• Innovate solutions to enhance organizational efficiency.
• Analyze data and customer feedback for operational improvements.
• Establish Standard Operating Procedures for consistency.
• Stay updated on industry trends and emerging technologies.
• Deliver proposals and presentations to stakeholders.

Requirements

• 7+ years of experience in Program Management or Customer Support Operations.
• Strong project management skills and ability to prioritize tasks.
• Track record of scaling quality mechanisms.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Highly flexible and adaptable to a fast-paced environment.

Benefits

• Competitive salary with target bonus and equity.
• Comprehensive benefits including medical, dental, and vision.
• Supportive work culture promoting collaboration.
• Opportunities for professional growth and development.
• Engagement in a mission-driven environment.