Customer Experience Program Manager - Remote

Overview

The Customer Experience Program Manager at EverHealth will play a crucial role in enhancing customer success through effective enablement and process optimization within the healthcare software space.

In Short

• Design and implement enablement programs for customer success teams.
• Map and optimize customer success processes.
• Collaborate with cross-functional teams for seamless customer experiences.
• Identify system gaps and integration needs.
• Develop dashboards to track customer success metrics.
• Create standard customer success resources.
• Lead training sessions for the customer success team.
• Drive continuous improvement initiatives.
• Work remotely with a globally distributed team.
• Must be eligible to work without sponsorship.

Requirements

• Bachelor’s degree in business, Marketing, or related field.
• 8+ years in Customer Success or Operations roles.
• 3+ years in leadership positions.
• Experience with CRM platforms like Salesforce.
• Strong project management skills.
• Excellent communication abilities.
• Analytical mindset for data-driven decisions.
• Strong stakeholder management skills.
• Ability to work across time zones.
• Willingness to travel occasionally.

Benefits

• Flexible work arrangements (remote, in-office, or hybrid).
• Robust health and wellness benefits.
• 401k with up to a 4% match.
• Flexible time-off policy.
• Employee Stock Purchase Program.