Senior Technical Customer Success Manager - Remote

Overview

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!

In Short

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
• Own the post-sales relationship for a portfolio of accounts based in the West Coast Region.
• Translate business goals into actionable technical strategies.
• Build and grow relationships with senior stakeholders and technical champions.
• Lead and continuously improve customer lifecycle programs.
• Identify repeatable success patterns and scale best practices.
• Represent the voice of the customer to Product, Engineering, and GTM teams.
• Contribute to high-quality customer-facing content.
• Stay informed on industry trends in observability and cloud-native development.
• Collaborate with the broader team to expand Honeycomb’s presence.

Requirements

• 5+ years of experience in Customer Success or related roles.
• Proven track record of influencing business decisions.
• Experience working with Enterprise customers in complex environments.
• Strong communication and storytelling skills.
• Organised, detail-oriented, and capable of managing multiple relationships.
• Comfortable working in fast-paced, startup-like environments.
• Experience in observability, APM, monitoring, or DevOps platforms.
• Based in PST or MST.

Benefits

• A stake in our success - generous equity with employee-friendly stock program.
• Transparent pay based on levels relative to experience.
• Unlimited PTO and paid sabbatical.
• Remote-first mindset and culture.
• Home office, co-working, and internet stipend.
• 100% employee/75% for dependents coverage for all benefits.
• Up to 16 weeks of paid parental leave.
• Annual development allowance.
• And much more...