Senior Technical Customer Success Manager - Remote

Overview

As a Senior Technical Customer Success Manager, you will enable customers to leverage APIs and microservices to drive their business initiatives while working in a dynamic start-up environment.

In Short

• Work with a portfolio of customers to identify growth opportunities.
• Collaborate with sales and product teams for effective customer engagement.
• Coach customers throughout their lifecycle for successful outcomes.
• Innovate tooling and processes for team efficiency.
• Manage complex technology environments with a builder's mentality.
• Communicate effectively in both Spanish and English.
• Prior experience in SaaS or Open Source is preferred.
• Understanding of Cloud Native technologies is essential.
• Familiarity with DevOps, CI/CD, and Cloud Computing is important.
• Act as a stellar teammate across the organization.

Requirements

• Strong organizational and communication skills.
• Self-starter with a passion for technology and customers.
• Experience in similar roles within SaaS or Infrastructure software.
• Understanding of customer engagement techniques.
• Ability to manage a diverse portfolio of commercial customers.
• Knowledge of APIM and related technologies is a plus.

Benefits

• Opportunity to work at the forefront of technology.
• Dynamic and fast-paced start-up environment.
• Collaborative team culture.
• Potential for personal and professional growth.