Senior Technical Customer Success Manager - Remote

Posted 5 weeks ago

Customer Service

Full Time

USA

Overview

As a Senior Customer Success Manager, you’ll be a go-to person for existing accounts’ technical engagement side and promote IONIX’s service with various customer stakeholders.

In Short

Work closely with sales and product teams to onboard customers.
Build strong relationships with clients and act as their primary contact.
Provide guidance to clients on solving challenges using IONIX technology.
Develop and execute customer success plans aligned with client goals.
Ensure client satisfaction and act as their advocate within the organization.
Help improve IONIX products by understanding customer needs.

Requirements

5+ years in a customer-facing management technical role.
Experience with large enterprises and complex customer interactions.
Strong organizational and project management skills.
Ability to work independently and as part of a team.
Deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI).
Understanding of Web Security concerns and technologies.
Previous startup experience is an advantage.
Previous Cyber security vendor experience is an advantage.
Spanish language proficiency is a must.

Benefits

Work in a fast-paced startup environment.
Service global enterprise clients.
Enjoy a diverse and dynamic culture.
Build next-generation cyber security technology.

IONIX

IONIX is a cutting-edge attack surface management solution that leverages Connective Intelligence to identify and mitigate exploitable risks across both physical and digital environments. The company specializes in discovering and monitoring internet-facing assets and connections, providing businesses with critical insights into their most significant vulnerabilities. With a focus on machine learning-powered discovery, contextual risk assessment, and comprehensive remediation workflows, IONIX empowers global leaders such as Infosys, Warner Music Group, The Telegraph, and E. ON to proactively manage their complex attack surfaces. Operating in a fast-paced startup environment, IONIX is dedicated to building next-generation cybersecurity technology and fostering a diverse and dynamic culture.

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