Senior Technical Customer Success Manager - Remote

Overview

The Senior Technical Customer Success Manager will champion the largest and most critical customers, serving as the primary post-sales contact for technical, product, and support inquiries while ensuring successful adoption of Kong products.

In Short

• Onboard new customers and identify their needs
• Document customer use cases and architecture
• Drive adoption of Kong product features
• Build relationships with customers as a trusted advisor
• Manage customer escalations and resolutions
• Review Kong implementation and best practices
• Collaborate with cross-functional teams
• Manage multiple projects simultaneously
• Advocate for customer needs
• Perform additional tasks as required

Requirements

• 3-5 years in a technical customer-facing role
• Hands-on experience with DevOps or full-stack development
• Excellent communication skills
• Ability to articulate complex technical issues
• Strong collaboration skills with cross-functional teams
• Desire to tackle technical problems independently
• Experience managing multiple projects
• Experience with API management platforms (plus)
• Experience in a technology startup (plus)

Benefits

• Opportunity to work with critical customers
• Engagement with diverse teams and roles
• Potential for professional growth and development
• Work in a dynamic and innovative environment
• Be part of a mission-driven company