Senior Technical Customer Success Manager - Remote

Overview

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix exploitable attack vectors before criminals exploit them. We are seeking a dedicated and experienced Senior Customer Success Manager to maintain the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero.

In Short

• Manage a portfolio of Enterprise and Strategic accounts.
• Develop a deep understanding of the NodeZero product.
• Act as a customer advocate, relaying feedback to internal teams.
• Guide clients through the onboarding process.
• Proactively identify customer needs and challenges.
• Utilize customer usage data for risk and upsell opportunities.
• Conduct regular customer success check-ins.
• 5+ years of experience in a customer-facing role.
• Strong technical expertise in cybersecurity.
• Exceptional communication and customer service skills.

Requirements

• 5+ years of experience in Technical Customer Success or Technical Account Management.
• In-depth knowledge of cybersecurity practices and principles.
• Strong technical expertise in information technology and cybersecurity.
• Exceptional communication, interpersonal, and customer service skills.
• Strong analytical skills with the ability to identify user trends.
• Experience with CRM and Customer Success software.
• Ability to work independently and in a team.
• Excellent problem-solving skills.

Benefits

• Inclusive team culture that values diversity.
• Growth opportunities within a dynamic team.
• Collaborative environment that encourages innovation.
• Remote work flexibility.
• Competitive salary and benefits package.