Technical Customer Success Manager - Remote

Posted 2 weeks ago

Customer Service

Full Time

Worldwide

SaaS

Customer Success

Technical Support

Software Configuration

Onboarding

Automation

Stakeholder Management

Performance Metrics

Overview

At Guestwise, we are building cutting-edge software that helps restaurant, pub, and bar chains automate personalised marketing at scale, while integrating with third-party tech platforms.

In Short

Join a fast-growing SaaS team as a Technical Customer Success Manager.
Bridge the gap between technology and stakeholders.
Train clients on using technology and setting up systems/integrations.
Create frameworks and automate routine tasks.
Enhance technical onboarding and lead error management.
Work directly with clients and internal cross-functional teams.
Focus on software performance metrics and process orientation.
Contribute to the growth of a tech organization at an early stage.
Engage in proposals for improvements and real-time feedback.
Must live within a 3-hour flight of the UK.

Requirements

Highly organised and detail-oriented.
Technically proficient with a keen understanding of software configuration.
Strong people skills and ability to unite various work streams.
Comfortable using technology systems for client support.
Ability to manage multiple priorities and meet deadlines.
Experience in SaaS or related fields preferred.
Strong analytical skills focused on software performance metrics.
Proactive in decision-making and proposing improvements.
Experience in customer success or technical support roles.
Willingness to travel for team cohesion activities.

Benefits

Opportunity for personal development and career growth.
Join a dynamic and innovative team.
Work in a supportive and fast-paced environment.
Engage with a diverse range of clients and stakeholders.
Be part of a company at an exciting early stage of growth.

Guestwise

Guestwise is an innovative software company focused on providing automated personalized marketing solutions for restaurant, pub, and bar chains. By integrating with third-party technology platforms, Guestwise aims to enhance operational efficiency and customer engagement for its clients. The company is in a growth phase, with a small team dedicated to delivering high-quality service and support to clients. Guestwise values organization, technical proficiency, and a proactive approach to problem-solving, making it an exciting opportunity for individuals looking to contribute to a dynamic tech environment.

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