Technical Customer Success Manager - Remote

Overview

At Guestwise, we are building cutting-edge software that helps restaurant, pub, and bar chains automate personalised marketing at scale, while integrating with third-party tech platforms.

In Short

• Join a fast-growing SaaS team as a Technical Customer Success Manager.
• Bridge the gap between technology and stakeholders.
• Train clients on using technology and setting up systems/integrations.
• Create frameworks and automate routine tasks.
• Enhance technical onboarding and lead error management.
• Work directly with clients and internal cross-functional teams.
• Focus on software performance metrics and process orientation.
• Contribute to the growth of a tech organization at an early stage.
• Engage in proposals for improvements and real-time feedback.
• Must live within a 3-hour flight of the UK.

Requirements

• Highly organised and detail-oriented.
• Technically proficient with a keen understanding of software configuration.
• Strong people skills and ability to unite various work streams.
• Comfortable using technology systems for client support.
• Ability to manage multiple priorities and meet deadlines.
• Experience in SaaS or related fields preferred.
• Strong analytical skills focused on software performance metrics.
• Proactive in decision-making and proposing improvements.
• Experience in customer success or technical support roles.
• Willingness to travel for team cohesion activities.

Benefits

• Opportunity for personal development and career growth.
• Join a dynamic and innovative team.
• Work in a supportive and fast-paced environment.
• Engage with a diverse range of clients and stakeholders.
• Be part of a company at an exciting early stage of growth.