Senior Technical Customer Success Manager - Remote

Overview

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

In Short

• Oversee customer adoption of T2 products.
• Drive maximum adoption of T2 solutions.
• Collaborate with internal teams to formulate Success Plans.
• Maintain understanding of products and customer needs.
• Schedule and deliver technical and product Business Reviews.
• Provide hands-on support for technical challenges.
• Engage with customers' senior decision-makers.
• Act as a technical advisor and assist with architecture design.
• Monitor customer trends and recommend actions.
• Enable open-source community awareness of T2 solutions.

Requirements

• Minimum 5 years of experience in technical sales and customer operations.
• Customer-facing experience with product adoption.
• BS in Computer Science or Computer Engineering.
• Excellent analytical and problem-solving skills.
• Strong communication skills in English.
• 5+ years of experience with CRM, Salesforce desirable.
• Deep understanding of Hardware and SaaS solutions.
• Experience with Continuous Improvement methodologies.
• Experience in Software Architecture design is a plus.
• Desire to learn and grow.

Benefits

• Opportunity to work with industry leaders.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.
• Ability to influence product development.
• Engagement with diverse customer base.