Senior Technical Customer Success Manager - Remote

Overview

Carbmee empowers organizations worldwide to systematically measure, manage, and reduce their carbon footprint. Backed by a recent €20M Series A funding from top VCs, we are one of the fastest-growing companies in European tech with offices in Berlin and Munich - proud to be at the forefront of climate innovation. Our platform leverages AI with millions of transactional data points to help enterprise customers tackle their most complex emissions challenges - far beyond compliance.

In Short

• Manage a portfolio of Carbmee’s key accounts, driving value through successful product adoption and carbon decarbonization impact.
• Serve as the primary post-sales point of contact - liaising with senior stakeholders in Sustainability, Procurement, and Compliance.
• Translate sustainability goals into structured delivery plans using Carbmee’s Carbon Management Solution.
• Build strong executive relationships, secure renewals, and identify expansion opportunities together with our Account Executives.
• Lead technical onboarding of customer data: guiding clients through data requirements, validations, and carbon calculation configurations.
• Support workshops such as the Maturity Assessment and Data Strategy Sessions.
• Develop deep knowledge of carbon accounting methodologies and how to operationalize them in a scalable SaaS product.
• Fluent in English, with German being a strong plus.
• Performance-driven mindset and strong project management skills.
• Passionate about business sustainability and carbon emissions management.

Requirements

• 2-5 years of experience in a customer-facing technical role.
• Skilled at partnering with executive-level stakeholders.
• Strong understanding of data and onboarding processes.
• Excellent communication and facilitation skills.
• Experience working with climate-related standards and regulatory frameworks is a strong plus.

Benefits

• Join a company that is shaping the future of carbon management and fighting climate change.
• Health & Wellbeing benefits including Urban Sports Club subscription.
• Flexible hybrid or fully remote working culture.
• Supportive team culture with values of Transparency, Humility, and Accountability.
• Opportunities for connection and networking through team events.