Senior Technical Customer Success Manager - Remote

Overview

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team, enabling Customers to leverage APIs and microservices to drive their business initiatives.

In Short

• Coaching customers throughout their lifecycle.
• Defining adoption plans and post-sales engagement.
• Collaborating with Sales and Product teams.
• Innovating tooling and processes for efficiency.
• Working on cutting edge customer projects.
• Learning products and applying knowledge to real-world usage.
• Collaborating with peers and representing Kong.

Requirements

• Builder’s mentality to find solutions to complex problems.
• Manage a portfolio of commercial customers.
• Passion for technology and customers.
• Self-starter with strong organizational skills.
• Understanding of complex technology environments.
• Strong communication skills in Spanish and English.
• Prior experience in a similar role within SaaS or Infrastructure software.
• Understanding of Cloud Native technologies.
• Understanding of DevOps, CI/CD, and Cloud Computing IaaS.

Benefits

• Opportunity to work in a dynamic startup environment.
• Engagement with innovative technology.
• Chance to build strong relationships with key customers.
• Opportunity for professional growth.
• Collaboration with talented teams across the organization.