Technical Support Engineer - Remote

Overview

Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to use health data to unlock unprecedented insights about health and disease.

In Short

• Who you are: a curious, mission driven, technical person who loves solving complex puzzles - ideally with over 2 years scripting/debugging experience
• Us: We’re on a mission to 100x decrease the cost to predict, diagnose and manage chronic disease. Team Junction is now 32, remote-first across EST and GMT.
• Salary: $90K - $120K [based on experience and location]
• Time zone: You are physically based in an East Coast state

Requirements

• Debugging issues coming through from customers. Looking through logs, reading documentation and getting to the root cause of the issue
• Writing technical documentation to help reduce inbound queries as we continue to build out the product
• Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - given our stage, you’ll be wearing lots of different hats
• You care about helping to build a product that positively impacts society, fixing healthcare is a driver for you
• You get energy from solving complex technical puzzles and thinking on your feet to find a solution
• You thrive in a fast moving, sometimes chaotic environment
• Your communication written and verbal for technical concepts is clear and understandable
• You are familiar with Python and have written scripts / debugged issues for a couple of years

Benefits

• Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
• Regular in person offsites, last were in Morocco and Tenerife
• Bi-weekly team happy hours & events remotely
• Monthly learning budget of $300 for personal development/productivity
• Flexible, remote-first working - including $1K for home office equipment
• 25 days off a year + national holidays
• Healthcare cover depending on location
• New laptop