Tier 1 Customer Support Associate - Remote

Overview

Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to use health data to unlock unprecedented insights about health and disease.

In Short

• Join a mission-driven team focused on improving healthcare.
• Be the first line of contact for customer support.
• Handle a high volume of operational tickets.
• Communicate with empathy and clarity.
• Collaborate with product, engineering, and operations teams.
• Document findings and contribute to the knowledge base.
• Support customers from onboarding to troubleshooting.
• Opportunity for growth in a fast-paced environment.
• 2+ years of customer-facing experience required.
• Experience with technical products is a plus.

Requirements

• 2+ years in a customer support role.
• Strong problem-solving skills.
• Ability to manage and triage a ticket queue.
• Excellent written and verbal communication skills.
• Experience with API-driven tools is a bonus.
• Calm and empathetic communication style.
• Ownership of customer issues through to resolution.
• Collaborative approach across teams.
• Experience in healthcare is nice to have.

Benefits

• Salary range of $60K - $66K based on experience.
• Equity options available.
• Flexible remote-first working environment.
• Monthly learning budget of $300.
• 25 days off plus national holidays.
• Healthcare coverage depending on location.
• Regular team events and offsites.
• New laptop provided.
• $1K for home office equipment.