Head of Customer Success - Remote

Overview

Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to reduce the cost of managing chronic disease by two orders of magnitude.

In Short

• Who you are: A mission driven, experienced Customer Success leader in healthcare
• Ownership: Build, scale and lead a world class Customer Success team focused on value, relationships and growth
• Us: We’re on a mission to 100x decrease the cost to predict, diagnose and manage chronic disease. Team Junction is now 32, remote-first across EST and GMT.
• Salary: $180K - $210K depending on location and experience
• Reports to: CEO
• Time zone: You need to be physically based in EST state

Requirements

• You’re deeply passionate about fixing healthcare for millions of people
• You have several years experience navigating the US healthcare system with a technical product
• Early stage environments (Series A - C) is where your experience has been - you’re a builder, hands on but know the right amount of process as we scale
• You’ve built and scaled Customer Success teams for customers across SMB and enterprise. You have strong opinions on how to build a world class success function.
• You’ve personally built systems, playbooks, and tooling from scratch - you love getting hands-on
• You dive deep into customer usage data, retention, and engagement patterns - you’re completely data driven
• Someone who understands value-based growth - you help customers grow by solving problems, not selling features

Benefits

• Generous early stage options (extended exercise post 2 years employment)
• Regular in person offsites, last were in Morocco and Tenerife
• Bi-weekly team happy hours & events remotely
• Monthly learning budget of $300 for personal development/productivity
• Flexible, remote-first working - including $1K for home office equipment
• 25 days off a year + national holidays
• Healthcare cover depending on location
• New laptop