Head of Customer Success - Remote

Overview

We're an early-stage company committed to delivering exceptional value to our customers. As we grow, we're looking for a passionate Head of Customer Success to ensure our customers achieve their goals and remain delighted with our product and service.

In Short

• Develop and implement our customer success strategy, focusing on customer happiness and retention
• Establish metrics to measure customer happiness and success, using data to drive improvements
• Build strong relationships with customers - know what success looks like for each customer by understanding their goals and challenges
• Be extremely responsive to customer Slack messages, tickets, emails, texts, or phone calls
• Own customer feedback and work directly with product, sales, and engineering to address
• Build and lead a customer success team as we scale

Requirements

• 7+ years of experience in customer success, technical account management, or similar customer-facing roles
• Previous experience in a technical role such as a software engineer, SE, or solutions architect at large CSPs (AWS, GCP, Azure)
• Track record of building customer success processes in early-stage environments
• Strong communication skills and ability to understand customer needs deeply
• Problem-solving mindset with a bias toward action
• Experience with customer success tools and methodologies
• Passion for creating exceptional customer experiences
• Ability to thrive in a fully remote organization

Benefits

• As a remote first company, we are looking to hire anywhere in the United States.
• We hire people authorized to work in the United States. We do not sponsor immigration visas.
• Ability to travel for in-person company planning and events.