Head of Customer Success - Remote

Overview

The Head of Customer Success at Shamaazi will ensure customer success by understanding their business goals, addressing challenges, and providing exceptional support throughout the customer journey.

In Short

• Implement customer success strategies.
• Monitor key metrics for customer success.
• Identify growth and engagement opportunities.
• Educate and onboard new clients.
• Act as a trusted advisor for clients.
• Ensure a seamless transition for new clients.
• Build strong, long-term partnerships.
• Focus on customer and donor retention.
• Enhance customer satisfaction.
• Drive growth through exceptional customer service.

Requirements

• Proven experience in customer success or related field.
• Strong understanding of customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze metrics and derive insights.
• Experience in onboarding and educating clients.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Passion for helping customers succeed.
• Experience in the fintech or charitable sector is a plus.
• Strong organizational skills.

Benefits

• Opportunity to work with a fintech-for-good company.
• Be part of a growing team with a mission-driven focus.
• Flexible working arrangements.
• Professional development opportunities.
• Contribute to meaningful charitable initiatives.
• Competitive salary and benefits package.
• Collaborative and supportive work environment.
• Chance to make a positive impact on communities.
• Work in a diverse and inclusive workplace.
• Engagement with innovative technologies.