Customer Success Engineer - Remote

Overview

As a Customer Success Engineer, you will be instrumental in building & executing our customers' visions, helping them to be successful & realize value from our solution.

In Short

• Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
• Responsible for annual renewal targets.
• Manage client relationships through all phases of the sales cycle.
• Represent & advocate for the customer while providing internal feedback on how we can improve.
• Manage post-sales activity for customers through strong relationship-building.
• Ensure that a plan is in place with each customer for deployment and onboarding.
• Maintain a deep technical understanding of the product.
• Simultaneously work with multiple customers at different points in the account lifecycle.
• Identify opportunities to develop new technical content and training materials.

Requirements

• At least three years of experience in the security field as a Customer Success Manager or Sales Engineer.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Relevant experience in the application security domain.
• Passionate about working in a fast-paced, dynamic startup environment.
• Focused on customer partnership & success.
• Advantage: Experienced with docker / kubernetes, cloud-native application, and IaC technologies.
• Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience.

Benefits

• Be part of a strong team.
• Opportunity to shape technology, product, and culture.