As a Technical Support Engineer at Marigold, you will be part of an international team focused on providing excellent customer support and troubleshooting various aspects of the company's platforms.

In Short

Provide timely product support via ticket and phone.
Troubleshoot Selligent email, mobile, and web platforms.
Maintain high-quality support documentation.
Contribute to best practices and team processes.
Monitor software and infrastructure alerts.
Participate in weekly on-call rotation.
Strong customer service focus.
Work in a supportive remote environment.
Opportunity for learning and growth.
Collaborate with a cohesive team.

Requirements

Experience in web development (HTML, CSS, JavaScript).
Strong knowledge of Microsoft SQL.
Understanding of networking principles.
Experience with Windows Servers and IIS.
Familiar with Web service APIs (SOAP, REST).
Excellent communication and soft skills.
Highly organized and process-driven.
Ability to multitask and work under pressure.
Team player with the ability to work autonomously.
Bilingual is a plus.

Benefits

Competitive benefits package.
Generous time off and paid holidays.
401k plan with company match.
Support for life events including paid parental leave.
Employee-centric remote work environment.

M.G

Marigold Group

Campaign Monitor Pty Limited, operating under the Marigold brand, specializes in Relationship Marketing, providing a suite of advanced martech solutions designed to help brands cultivate long-term customer relationships. With a focus on Messaging, Loyalty, and Experiences, Marigold serves a diverse clientele across Enterprise, Professional, and Commercial segments. Headquartered in Nashville, TN, Marigold has a global presence with offices in various regions including the United States, Europe, Australia, New Zealand, Malaysia, India, South America, Central America, and Japan. The company is dedicated to delivering personalized user experiences and optimizing marketing strategies, ensuring that businesses can effectively engage with their customers and maximize ROI.

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