Technical Support Engineer - Remote

Overview

As a Technical Support Engineer I, you will be providing support to customers using Everbridge products, diagnosing technical issues, and recommending solutions while maintaining communication with customers.

In Short

• Provide support to customers using Everbridge products.
• Isolate, diagnose, and reproduce technical issues.
• Document solutions in a call tracking system.
• Communicate effectively with end-users of varying technical capability.
• Work evening shifts aligned with U.S. Eastern Time.
• Maintain a personal queue of open requests.
• Contribute to the technical knowledge base.
• Perform regular follow-ups with customers.
• Escalate unresolved issues to appropriate teams.
• Understand basic network concepts and API/SSO technology.

Requirements

• 0-2 years of experience in a technical, customer-facing role.
• Good verbal and written communication skills.
• Strong troubleshooting skills.
• Technical knowledge in PC, networks, and web browsers.
• Ability to prioritize and manage multiple tasks.
• Experience with TCP/IP is a plus.
• Understanding of API/SSO technology.
• Able to work well in a team environment.
• Provide prompt and accurate feedback to customers.
• Act independently and exercise good judgment.

Benefits

• Opportunity to work with cutting-edge technology.
• Gain experience in a dynamic support environment.
• Collaborate with a team of skilled professionals.
• Develop customer service and technical problem-solving skills.
• Flexible working hours aligned with U.S. Eastern Time.