Technical Support Engineer - Remote

Overview

The Technical Support Engineer at DevSavant is responsible for resolving high-complexity technical issues, supporting customers, and assisting Level 1 Support Engineers with a focus on APIs, scripting, and incident resolution.

In Short

• Resolve escalated technical issues from Level 1 engineers.
• Validate and triage potential product bugs.
• Participate in on-call rotations and lead incident response.
• Deliver fast and accurate responses to customers.
• Leverage internal tools for effective customer support.
• Write scripts to analyze data and improve investigations.
• Maintain and contribute to help documentation.
• Handle a ticket queue with varying complexity.
• Collaborate on technical training material creation.

Requirements

• Strong written and verbal English communication skills.
• 2–4 years in Technical Support for SaaS.
• Experience with API and backend-related issues.
• 1-2 years of experience with JavaScript.
• Familiarity with incident response workflows.
• Comfortable troubleshooting JavaScript and backend issues.
• Self-driven and detail-oriented.
• Bonus: Experience with GIS tools and training platforms.

Benefits

• Opportunity to own challenging issues.
• Become a go-to technical resource within Support.
• Direct impact on customer satisfaction.
• Support team growth and operational reliability.