Technical Support Engineer - Remote

Overview

The Technical Support Engineer will provide front-line phone support for customers, field engineers, and sales professionals, resolving Tier 1 customer issues and enhancing overall team efficiency.

In Short

• Provide technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems.
• Document complaints within the CRM database.
• Review procedures and provide feedback.
• Drive resolution of product performance issues.
• Facilitate technical requests from field engineers.
• Assist with onboarding new team members.
• Ensure compliance with FDA regulations.
• Act as a Medical Device Consultant in Austria and Germany.
• Flexible work schedule including on-call duties.

Requirements

• AA degree in electronics or mechanical engineering or 2 years related experience.
• Experience as a Field Engineer and in Technical Support.
• Effective analytical and problem-solving skills.
• Knowledge of Operating Room protocols and Endoscopic vision equipment.
• Excellent communication and people skills.
• Working knowledge of SAP and Microsoft Office.
• Fluent in Danish and English, other Nordic languages preferred.
• Minimal travel required.

Benefits

• Inclusive and diverse work culture.
• Opportunities for long-term growth and development.
• Supportive team environment.
• Engagement in meaningful work in healthcare.