Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Gcore, you will handle customer and internal user requests, providing consultations and resolving technical issues related to our products and services in Edge Cloud.

In Short

• Handle customer and internal user requests via chat, email, and phone calls.
• Provide consultations regarding Edge Cloud products and services.
• Conduct technical diagnostics to resolve issues.
• Address complex technical issues with effective solutions.
• Identify patterns in technical issues and suggest improvements.
• Collaborate with team members to enhance support capabilities.
• Work in shifts with a total of 11 hours of work time.
• Enjoy flexible working options including remote work.
• Receive a competitive salary and benefits package.
• Be part of a team that collaborates with industry giants.

Requirements

• 2+ years of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Experience with Linux (Ubuntu or CentOS).
• Hands-on experience with API and monitoring tools like Grafana.
• Strong problem-solving abilities and customer advocacy skills.
• Familiarity with ITIL best practices.
• Ability to explain complex concepts clearly.
• Organized, quick learner, and team player.
• Nice to have experience with SQL.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks and entertainment.
• Team sports activities.