Technical Support Engineer - Remote

Overview

The Technical Support Engineer provides front line phone support for customers, field engineers, and sales professionals, resolving Tier 1 customer issues and improving team efficiency.

In Short

• Front line technical support via phone for customers and field personnel.
• Document and analyze customer issues within CRM.
• Provide troubleshooting for complex robotic problems.
• Review service requests and dispatch field service orders.
• Publish articles in the da Vinci Knowledge Base.
• Onsite support for escalated technical issues.
• Mentor new Technical Support Engineers.
• Ensure compliance with FDA regulations.
• Flexible work schedule including holidays and on-call duties.
• Act as a Medical Device Consultant in Austria and Germany.

Requirements

• Degree in electronics or mechanical engineering or 2 years related experience.
• 2 years experience in Technical Support, preferably in medical devices.
• Strong analytical and troubleshooting skills.
• Familiarity with operating room protocols and endoscopic equipment.
• Excellent communication and interpersonal skills.
• Knowledge of SAP and Microsoft Office.
• Minimal travel required.
• Fluent in Dutch and English, other languages are a plus.

Benefits

• Inclusive and diverse work culture.
• Opportunities for professional growth.
• Supportive team environment.
• Focus on innovative healthcare solutions.
• Commitment to employee development.