Technical Support Engineer - Remote

Posted 7 days ago

DevOps / Sysadmin

Full Time

Worldwide

IT Support

Jira Service Management

Network Infrastructure

Overview

The Technical Support Engineer will provide critical infrastructure support and technical assistance to ensure smooth operations for RepRisk's global staff, focusing on IT support with expertise in Jira Service Management and Microsoft 365.

In Short

Support the onboarding and offboarding of users.
Provide assistance with office apps and collaboration tools.
Triage tickets in Jira Service Desk.
Maintain documentation and policies.
Offer onsite and remote support for hardware and software.
Manage inventory and asset documentation.
Handle vendor management for hardware/software needs.
Collaborate with IT and non-IT teams.
Ensure compliance with SLAs in ticket resolution.
Work in a multicultural and collaborative environment.

Requirements

2+ years of technical support experience.
Strong analytical and problem-solving skills.
Proficiency in English; additional languages are a plus.
Experience with Jira Service Management (cloud).
Familiarity with Microsoft 365 Admin center.
Knowledge of Endpoint Security tools is advantageous.
BS/MS degree in Computer Engineering/Information Technology is a plus.
Certifications in Jira or Atlassian products are preferred.

Benefits

Flexible working conditions including remote work options.
Market-based compensation and benefits.
Paid volunteering and training days.
Health and fitness subsidy.
Frequent social events and team activities.
Diversity and equal opportunities in the workplace.
Supportive work-life balance.

RepRisk AG

RepRisk AG is a leading Data as a Service (DaaS) company specializing in reputational risks and responsible business conduct. Established in 2007 and headquartered in Zurich, RepRisk provides trusted data solutions to prominent banks, investment managers, Fortune 500 companies, and international organizations like the OECD and UN. By integrating advanced AI with human expertise, RepRisk empowers clients to enhance their due diligence processes across various ESG topics, including biodiversity, human rights, and corruption. With a global presence in cities such as Toronto, New York, London, Berlin, Manila, and Tokyo, RepRisk is committed to driving positive change through transparency and setting the global standard for business conduct data. The company fosters a diverse and collaborative work environment, prioritizing work-life balance and equal opportunities for all employees.

Share This Job!

Save This Job!