Technical Support Engineer - Remote

Overview

We are a fast-growing startup focused on providing solutions for e-commerce brands in the B2B SaaS space. We are looking for a Technical Support Engineer to join our Customer Success Team, where you will be a crucial part of our support process and customer feedback loop.

In Short

• Be the first line of defense for customer technical inquiries via chat, email, and tickets.
• Train and enhance our AI support bot for better outcomes.
• Participate in customer calls requiring technical expertise.
• Troubleshoot and resolve issues efficiently or escalate as necessary.
• Create and maintain clear technical documentation and knowledge base articles.
• Collaborate with the product team to identify bugs and suggest improvements.

Requirements

• 1–2 years of experience in tech support, customer service, QA, or a similar role, preferably in B2B SaaS.
• Technically curious with experience in building or learning basic API calls.
• Excellent communication skills in both German and English.
• Ability to remain calm under pressure and a willingness to learn.
• Preferably located in Berlin or Vienna; Europe is a must.

Benefits

• Join a young, motivated team with a focus on ownership.
• Make a direct impact on the company and product.
• Experience a zero-political work environment.
• Opportunities for real career growth.
• Fair base salary with performance bonuses based on your impact.