Technical Support Engineer - Remote

Overview

The Technical Support Engineer at CrowdStrike plays a crucial role in ensuring customer satisfaction by providing reliable technical support and troubleshooting assistance for the CrowdStrike service.

In Short

• Provide technical support and troubleshooting for customers.
• Resolve customer issues through effective communication.
• Document bugs and create troubleshooting documentation.
• Meet customer expectations for response quality and timeliness.
• Work independently and as part of a team.
• Advocate for customer success in a fast-paced environment.
• Engage in process improvements for customer satisfaction.
• Support various security applications and environments.
• Maintain calm and articulate communication during tough situations.
• Utilize strong analytical and organizational skills.

Requirements

• 3+ years in customer support or related role.
• Knowledgeable in Windows environments.
• Strong troubleshooting skills for operating systems and networks.
• Excellent relationship management and communication skills.
• Ability to learn new technologies quickly.
• Outstanding analytical and organizational abilities.
• Experience with security applications is a plus.
• Linux troubleshooting experience is a bonus.
• Experience with Splunk is a plus.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Support for veterans and individuals with disabilities.