Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
TX, USA

Overview

The Technical Support Engineer at Salesforce will develop and maintain technical expertise in product functionality, providing exceptional support to customers and ensuring their satisfaction.

In Short

  • Develop and maintain technical expertise in assigned product areas.
  • Provide exceptional analytical, troubleshooting, and problem-solving support.
  • Manage customer expectations to maximize satisfaction.
  • Participate in job-related training activities.
  • Research, document, and prioritize customer issues effectively.
  • Create and curate knowledge content.
  • Work effectively under pressure and multitask.
  • Some travel to Salesforce offices may be required.
  • Telecommuting is an option.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • One year of experience in a related technical support role.
  • Familiarity with Agile and Scrum methodologies.
  • Proficiency in C#, Azure DevOps, SQL, HTML, Git, and JavaScript.
  • Ability to work in a fast-paced environment.

Benefits

  • Opportunity for career growth and performance improvement.
  • Inclusive and equal opportunity workplace.
  • Access to training and development resources.

Salesforce

Salesforce

131-Salesforce Tecnologia Ltda is a part of Salesforce, the global leader in Customer Relationship Management (CRM) founded in 1999. The company is dedicated to inspiring the future of business through innovative solutions that combine AI, data, and CRM. Salesforce empowers organizations across various industries to connect with their customers in transformative ways, driven by core values of Trust, Customer Success, Innovation, and Equality. With a commitment to social responsibility and community engagement, Salesforce has been recognized as one of the '100 Best Companies to Work For' by FORTUNE for 12 consecutive years. The company fosters a culture of growth and opportunity, encouraging employees to become Trailblazers in their careers while making a positive impact on the world.

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