Technical Support Engineer - Remote

Overview

The Technical Support Engineer at Wolters Kluwer plays a vital role in assisting customers with technical issues, contributing to project improvements, and enhancing customer satisfaction.

In Short

• Perform advanced troubleshooting for a variety of technical issues.
• Assist in implementing new procedures in customer support.
• Participate in projects aimed at improving support systems.
• Provide guidance for product installations to customers.
• Update and maintain support documentation.
• Train new employees on technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution.
• Analyze recurring customer issues for improvement suggestions.
• Stay updated on emerging product features.

Requirements

• Experience in advanced troubleshooting.
• Ability to assist in technology projects.
• Skills in training and guiding team members.
• Proficiency in documentation management.
• Strong customer guidance skills.
• Collaborative problem-solving abilities.
• Effective follow-up skills.
• Analytical skills for identifying patterns in issues.

Benefits

• Work in a global technology company with a meaningful mission.
• Collaborative and inclusive work environment.
• Opportunities for personal and professional growth.
• Comprehensive well-being benefits.
• Diversity and inclusion initiatives.
• Recognition for employee well-being efforts.
• Access to innovative technology solutions.
• Supportive colleagues and a strong team culture.