Customer Service Representative, Lien Solutions - Remote

Overview

The Customer Service Representative for Lien Solutions will manage relationships with customers in various financial sectors, providing solutions and support for lien management compliance.

In Short

• Deliver prompt and professional customer service.
• Identify compliance challenges and provide solutions.
• Maintain strong client relationships.
• Manage the full life cycle of the order process.
• Utilize Salesforce for managing customer requests.
• Work independently with minimal supervision.
• Become a subject matter expert in lien management.
• Demonstrate sound judgment in customer interactions.
• Strive for continuous improvement and change management.
• Support a diverse and inclusive team environment.

Requirements

• Bachelor’s degree or equivalent B2B client service experience.
• Minimum of two years of B2B customer service experience.
• Strong organizational and time management skills.
• Ability to absorb product knowledge quickly.
• Strong analytical and problem-solving skills.
• Experience generating add-on sales revenue preferred.
• Proficient with Microsoft Office Suite applications.
• Ability to balance quantity and quality of work.
• Dedicated to achieving targets.
• Ability to manage confidential information effectively.

Benefits

• Comprehensive benefits package starting on the first day.
• Medical, Dental, & Vision Plans.
• 401(k) and FSA/HSA options.
• Tuition Assistance Plan.
• Vacation and Sick Time.
• Paid Parental Leave.