Technical Support Engineer - Remote

Overview

The Technical Support Engineer will play a crucial role in enhancing the customer service experience by effectively diagnosing and resolving customer issues while mastering the Kustomer platform.

In Short

• Master the Kustomer platform to resolve customer issues efficiently.
• Take ownership of customer issues and ensure resolution.
• Partner with customers to solve unique problems.
• Document technical knowledge for internal and external audiences.
• Provide step-by-step technical assistance.
• Participate in team projects.
• Work shifts from 6pm to 3am EDT, Sunday to Thursday.
• Handle sensitive personal data and ensure compliance.
• Available for on-call rotation during weekends.
• Continuously learn and adapt to new technologies.

Requirements

• 2+ years of experience in a similar role.
• Fluency in Spanish.
• Understanding of JavaScript, JSON, Rest API, HTML, React, and TypeScript.
• Experience with developer tools and troubleshooting client issues.
• Strong communication skills and video meeting proficiency.

Benefits

• Competitive salaries and stock options.
• 100% healthcare coverage in the U.S.
• 401K and WiFi reimbursement.
• Generous vacation policy.
• Pension and supplemental health insurance in the UK.