Technical Support Engineer - Remote

Overview

Voltage Park is your enterprise AI factory, offering scalable compute power and on-demand bare metal AI infrastructure using NVIDIA GPUs. We are seeking a Technical Support Engineer to join our customer experience team, where you will take command of high-impact incidents and ensure clear communication with customers.

In Short

• Serve as Incident Commander during outages and service degradation.
• Own technical incidents from detection to resolution.
• Communicate clearly with internal stakeholders and customers.
• Help implement long-term solutions based on root cause analysis.
• Develop tools, documentation, and processes for incident response.
• Partner closely with customers for a personalized experience.
• Continuously improve the support experience.
• Maintain on-call availability for urgent incidents.

Requirements

• Experience managing customer escalations and technical communications.
• Ability to deliver complex systems or projects from 0 to 1.
• Willingness to participate in weekend on-call rotation.
• Experience running or supporting infrastructure at scale.
• 5+ years in roles like Senior Linux Systems Administrator or Infrastructure Support Engineer.
• Senior-level Linux system administration experience.
• Scripting experience in Bash, Python, or JavaScript.
• Experience diagnosing distributed training workloads and GPUs.
• Familiarity with job schedulers like Slurm or Kubernetes.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to various characteristics.
• Accommodations during the job application process available.