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Technical Support Engineer - Remote

Posted 3 days ago
Customer Service
Full Time
CA, USA

Overview

Voltage Park is your enterprise AI factory, offering scalable compute power and on-demand bare metal AI infrastructure using NVIDIA GPUs. We are seeking a Technical Support Engineer to join our customer experience team, where you will take command of high-impact incidents and ensure clear communication with customers.

In Short

  • Serve as Incident Commander during outages and service degradation.
  • Own technical incidents from detection to resolution.
  • Communicate clearly with internal stakeholders and customers.
  • Help implement long-term solutions based on root cause analysis.
  • Develop tools, documentation, and processes for incident response.
  • Partner closely with customers for a personalized experience.
  • Continuously improve the support experience.
  • Maintain on-call availability for urgent incidents.

Requirements

  • Experience managing customer escalations and technical communications.
  • Ability to deliver complex systems or projects from 0 to 1.
  • Willingness to participate in weekend on-call rotation.
  • Experience running or supporting infrastructure at scale.
  • 5+ years in roles like Senior Linux Systems Administrator or Infrastructure Support Engineer.
  • Senior-level Linux system administration experience.
  • Scripting experience in Bash, Python, or JavaScript.
  • Experience diagnosing distributed training workloads and GPUs.
  • Familiarity with job schedulers like Slurm or Kubernetes.

Benefits

  • Equal opportunity employer.
  • Consideration for employment without regard to various characteristics.
  • Accommodations during the job application process available.
Voltage Park logo

Voltage Park

Voltage Park is a pioneering company dedicated to democratizing access to machine learning infrastructure for a diverse range of clients, including large enterprises, research universities, seed-stage startups, and nonprofits. The company stands out as the only cloud provider that offers a platform showcasing all available GPUs for rent, complete with transparent, market-based pricing and long-term reserve contracts. As a rapidly growing startup in the AI infrastructure sector, Voltage Park is committed to providing seamless compute access and fostering innovation in the field of artificial intelligence.

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