Technical Support Manager - EMEA/APAC - Remote

Overview

As a Technical Support Manager at Timescale, you will lead a skilled team providing database and cloud-based support across EMEA and APAC time zones, ensuring high customer satisfaction and technical excellence.

In Short

• Lead and mentor a globally distributed Technical Support team.
• Provide support for complex issues involving Postgres databases and Timescale products.
• Collaborate with Engineering, Product, and Customer Success teams.
• Drive improvements in support processes and team capabilities.
• Enhance customer satisfaction through proactive leadership.

Requirements

• Experience managing technical support teams, especially with developer tools.
• Strong technical expertise in Postgres, cloud platforms, and AI technologies.
• Ability to troubleshoot complex technical issues.
• Excellent communication skills for diverse audiences.
• Strong organizational skills to manage multiple priorities.

Benefits

• Flexible PTO and family leave.
• Fridays off in August.
• Full remote work flexibility.
• Stock options.
• Monthly WiFi stipend.
• Professional development benefits.
• Premium insurance options for US employees.