Manager, Technical Support - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

In Short

• Lead the daily operations of the Technical Support team.
• Coach, mentor, and develop team members.
• Implement OKRs and SLAs to improve efficiency.
• Partner with Engineering, Product, and Customer Support.
• Build and refine support processes and knowledge bases.
• Recruit, train, and grow the support teams.
• Ensure exceptional customer satisfaction.
• Drive cross-functional collaboration.
• Optimize systems and workflows for product growth.
• Strategic thinker and hands-on problem solver.

Requirements

• Experience in Technical Support leadership.
• Strong background in SaaS environments.
• Proven ability to manage teams effectively.
• Excellent communication skills.
• Ability to implement performance metrics.
• Experience in coaching and mentoring.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Experience in cross-functional collaboration.
• Passion for customer satisfaction.

Benefits

• Opportunity to lead high-performing teams.
• Impactful role in a growing company.
• Work in a dynamic SaaS environment.
• Professional development opportunities.
• Collaborative work culture.
• Flexible work arrangements.
• Competitive compensation.
• Access to cutting-edge technology.
• Supportive management team.
• Focus on continuous improvement.