Salesforce Support Analyst - Remote

Overview

The Salesforce Support Analyst at Daxko plays a key role in ensuring the Salesforce platform runs smoothly for teams across the company, providing support and implementing enhancements to improve user experience.

In Short

• Serve as the first point of contact for Salesforce support.
• Troubleshoot user issues involving records, reports, dashboards, and access.
• Investigate data or process errors and collaborate on complex issues.
• Perform user administration tasks.
• Maintain and improve reports and dashboards.
• Make configuration updates with guidance from senior team members.
• Assist with data management tasks.
• Document common support issues and resolution steps.
• Participate in testing during new releases or enhancements.
• Collaborate with the Business Systems team for continuous improvement.

Requirements

• Solid understanding of Salesforce data relationships.
• Strong analytical and troubleshooting skills.
• Excellent communication skills.
• High attention to detail.
• Customer-first mindset.
• Ability to collaborate across diverse teams.
• Bachelor’s degree in Business Administration or equivalent experience.
• Experience with Sales Cloud, Service Cloud, and/or Experience Cloud.
• Hands-on experience with Salesforce Flows.
• Experience with Microsoft 365.

Benefits

• Flexible paid time off.
• Affordable health, dental, and vision insurance options.
• Monthly fitness reimbursement.
• 401(k) matching.
• New-Parent Paid Leave.
• Casual work environments.
• Remote work options.