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Associate Support Analyst, Salesforce - Remote

Posted 23 weeks ago
Customer Service
Full Time
Worldwide
$64,000 - $102,000 USD/year

Overview

The Associate Support Analyst, Salesforce will provide technical support to Salesforce users and collaborate with Product and Engineering teams to ensure excellent service.

In Short

  • Provide technical support company-wide for Salesforce and integrated tools
  • Troubleshoot common issues and guide users through solutions
  • Communicate effectively with users to understand issues
  • Identify system bugs and begin initial triage
  • Collaborate with product teams on system issues
  • Manage user and license requests

Requirements

  • Certified Salesforce Administrator
  • Hands-on experience with Sales Cloud and Service Cloud
  • Ability to collaborate virtually
  • Superior problem-solving capabilities
  • Customer service mindset
  • Stay updated on new technologies

Benefits

  • Competitive compensation and benefits
  • Flexibility to meet changing needs
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

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