Redis/Valkey Contributing Engineer - Remote

Overview

Percona is joining forces with the Linux Foundation in support of the Valkey project to offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open source databases, Percona's Redis/Valkey Contributing Engineer position was made for you.

In Short

• Delivers professional services/consulting engagements for strategic or complex projects
• Contribute to software in Valkey and related/supporting open source projects
• Identify ways to enhance, improve, or add to customers use of Redis or Valkey
• Actively seek collaboration between organizations to build mutually beneficial open source projects
• Acts as a technical escalation point for Global Services - takes ownership of complex/escalated Support tickets and owns them through to resolution
• Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software
• Provides feedback and guidance on Percona’s Valkey - and broader, where appropriate - software product strategy
• Follow the latest industry developments and stay up-to-date on corporate competitors
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements
• Support the creation of technical content for the community and Percona subscribers to consume

Requirements

• 4-5 years experience as a contributor to Valkey/Redis or related technologies
• Developed high performance, distributed data-layer applications in C, Rust, or other systems programming languages
• Fluent written and spoken English communication skills
• Professional, customer service-oriented attitude
• Strong work ethic and entrepreneurial approach
• Ability to communicate clearly and professionally under pressure
• Strong mentoring/coaching skills
• Ability to work independently with minimal direction
• Prior technical support experience is a must have

Benefits

• Generous benefits including flexible work hours and various paid time off programs
• All your equipment for your remote office
• Funds for career development (external training, certifications, conferences)
• Ongoing connectivity allowances
• Opportunity to participate in our equity incentive plan
• Support for a healthy work/life balance
• Socially responsible volunteering program