Customer Success Manager with Lab Management Experience - Remote

Overview

Quartzy is seeking an ambitious Customer Success Manager to build lasting relationships with our amazing users, guiding them in setting goals and ensuring continued success with Quartzy.

In Short

• Conduct regular customer check-ins and SaaS business reviews.
• Lead customer training sessions, workshops, and demonstrations.
• Identify ways for accounts to uncover more value from the platform.
• Collaborate with Sales/Success teams to drive renewal rates.
• Create and deliver customized reports and performance insights.
• Manage customer escalations effectively.
• Discover upsell/cross-sell opportunities.
• Report customer feedback to Product and Engineering teams.

Requirements

• 2-3 years experience in lab management or lab operations in Biotech.
• Experience training employees and doing presentations.
• Experience with accounting software like QuickBooks Online or Netsuite.
• Bachelor's degree or relevant work experience.
• Quartzy experience preferred.
• Willingness to travel 4-6 times a year.
• Strong multi-tasking and organizational skills.
• Excellent written and verbal communication skills.
• Eager to learn and grow.

Benefits

• Mission-Driven Culture focused on helping scientists.
• Transparency with company updates and access to co-founders.
• Generous Time Off policy.
• Internet Stipend for home office setup.
• Latest tech and gear to ensure success.