Manager, Customer Experience Management (CEM) - Remote

Overview

Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. As a Manager, CEM, you will lead a team of CEMs to connect Wiz value to top customer initiatives and drive revenue growth.

In Short

• Lead, mentor, and motivate a team of CEMs.
• Drive CEM strategy and customer deliverables.
• Achieve or exceed quarterly revenue goals.
• Maintain and report accurate customer health and project status.
• Collaborate with key teams including Deal Desk, Legal, and Operations.
• Identify strategies to grow value within accounts.
• Act as an escalation point for at-risk customers.

Requirements

• 5+ years of experience in customer-facing revenue-focused roles.
• 3+ years managing Post Sales – Customer Success or Services roles.
• Proven track record of mentoring high-performing teams.
• Excellent communication and interpersonal skills.
• Deep understanding of Security SaaS offerings.

Benefits

• Opportunity to make a significant impact in a growing company.
• Collaborative and innovative work environment.
• Focus on hiring diverse backgrounds and perspectives.