Customer Success Manager with Specialty Contractor Experience - Remote

Overview

The Customer Success Manager is responsible for ensuring contractors get the most value out of Clearstory, managing customers from launch to adoption, and focusing on their success.

In Short

• Manage customer relationships from launch to ongoing growth.
• Focus on ensuring customer success and value realization.
• Experience in the commercial construction industry is required.
• Assist with onboarding and training end users.
• Collaborate with sales, marketing, and product teams.
• Participate in strategy meetings to review success metrics.
• Review feature requests with the Product team.
• Conduct new product feature demos.
• Plan onboarding and address customer issues with Sales.
• Work on significant projects in the commercial construction industry.

Requirements

• Previous experience in commercial construction.
• Strong project management skills.
• Ability to train and support end users.
• Experience in customer relationship management.
• Excellent communication skills.
• Ability to collaborate across teams.
• Understanding of SaaS products.
• Experience with Change Order Requests.
• Strong analytical skills.
• Passion for customer success.

Benefits

• Opportunity to work with blue chip clients.
• Significant growth potential in a fast-paced company.
• Be part of a supportive and diverse team.
• Engage in meaningful projects in the construction industry.
• Work in a collaborative environment with experienced leaders.
• Chance to impact the digitization of the construction industry.
• Competitive salary and benefits package.
• Access to ongoing professional development.
• Work in a venture-backed SaaS environment.
• Contribute to innovative solutions in change order communication.