Senior Customer Experience Manager (Contract) - Remote

Overview

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX.

In Short

• Work across the organization to foster a customer centric mindset.
• Define relationship NPS and customer feedback data collection mechanisms.
• Oversee quantitative and qualitative research projects.
• Solves complex issues requiring in-depth evaluation.
• Develop and integrate customer experience best practices.

Requirements

• 7 years hands-on experience in customer research.
• Ability to influence business objectives to improve customer experience.
• Developed analytic skills with data influence.
• Ability to apply insights to strategic business issues.
• Expertise with Excel, PowerPoint, PowerBI, Qualtrics.
• Bachelor's degree in business, mathematics, or sciences.

Benefits

• Dynamic environment for career advancement.
• Engaging in meaningful work.
• Opportunity to impact healthcare across North America.