Customer Success Manager - Remote

Overview

The Customer Success Manager serves as the customer advocate responsible for proactively supporting customer relationships for any of their account needs, ensuring a seamless experience throughout their journey with Sinch.

In Short

• Manage customers’ day-to-day needs and provide timely status updates.
• Act as primary point of escalation assistance for customers.
• Liaise between customers and internal teams.
• Conduct customer calls and quarterly business reviews.
• Address customer issues and service requests proactively.
• Monitor customer trunk groups with Client Services Analyst.
• Assist customers with billing inquiries and discrepancies.
• Maintain accurate customer profiles and escalation lists.
• Educate customers on internal processes and conduct training.
• Focus on customer retention and growth opportunities.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer success or support roles.
• Ability to manage multiple tasks and priorities.
• Familiarity with billing and operational processes.
• Proficiency in reporting tools and analysis.
• Problem-solving skills to address customer inquiries.
• Ability to work collaboratively with internal teams.
• Experience in training and educating customers.
• Strong organizational skills.
• Willingness to embrace ongoing training and development.

Benefits

• Opportunity to work with leading companies.
• Engaging work culture focused on collaboration.
• Professional development and training opportunities.
• Supportive team environment.
• Potential for career growth within the company.