Customer Success Manager - Remote

Overview

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

In Short

• Manage and nurture a portfolio of valued clients.
• Establish yourself as a trusted advisor and collaborative partner.
• Engage in meaningful communication with clients and internal departments.
• Take ownership of a dedicated book of business.
• Conduct onboarding calls, product training, and renewal discussions.
• Forge relationships with key decision-makers for client retention.
• Monitor and advance the growth of each client account.
• Identify cross-selling opportunities for additional products.
• Develop strategic account plans for driving customer revenue.
• Uphold confidentiality of company and customer information.

Requirements

• Success in strategic account management or sales.
• Resourceful and determined attitude.
• Effective communication with senior decision-makers.
• Excellent program management and presentation skills.
• Proficiency in Salesforce CRM is desirable.

Benefits

• Choose from multiple medical, dental, and vision plans.
• Generous vacation, sick, and personal time off.
• 401K plan with a match.
• Opportunities for professional growth and internal advancement.
• Collaborative and innovative work environment.